All Esq Jewellery products come with a 6-month warranty from the date of purchase for all manufacturing defects only. All products that are deemed to be faulty, as the result of a manufacturing fault, will be repaired at no cost to the customer. For all repair enquiries, please visit our repairs page.
Customers are advised that mishandling and wear-and-tear during the course of normal use is not considered a fault, as all Esq Jewellery is fine in nature and should be handled carefully.
Products that are no longer covered by the Esq Jewellery 6-month warranty, or are damaged because of mishandling or mistreatment, will not be eligible for a replacement. Customers can however opt to have their item repaired for an additional fee plus postage which will be invoiced to the customer via email and commenced once payment is received.
Please note that mishandling includes mishandling by the customer, shipping accidents, exposure to the elements, abusive knocks, normal wear and tear, exposure to abrasive surfaces, scratches, ageing & natural tarnishing. Any Esq pieces returned to Esq will be assessed by an accredited jeweller into the nature of any mishandling. Customers are advised to read Esq Jewellery’s care guide before purchasing Esq Jewellery.
In the case of a manufacturing fault, please contact Esq Jewellery with your order #, your full name and address, and photographic evidence with a brief description of the fault. Please note that shipping will need to be covered by the customer for returns over 30 days.