All Esq Jewellery products are accompanied by a 6-month warranty from the date of purchase, covering manufacturing defects exclusively. In the event of a manufacturing fault, where a product is deemed faulty, Esq Jewellery will carry out the necessary repairs at no charge to the customer. For all repair inquiries, please visit our repairs page for further assistance.
Mishandling and/or wear-and-tear incurred during normal usage are not considered manufacturing faults, given the delicate nature of all Esq Jewellery pieces. Thus, we advise handling each item with care to ensure its longevity.
Products that are no longer covered by the Esq Jewellery 6-month warranty, or are damaged because of mishandling or mistreatment, will not be eligible for a replacement. Customers can however opt to have their item repaired for an additional fee plus postage which will be invoiced to the customer via email and commenced once payment is received.
Please take note that mishandling encompasses various factors, such as mishandling by the customer, shipping accidents, exposure to harsh elements, abusive knocks, normal wear and tear, contact with abrasive surfaces, scratches, natural aging, and tarnishing. To ensure a seamless experience, we strongly advise customers to review Esq Jewellery's care guide prior to making a purchase.
In the event of a manufacturing fault, please reach out to Esq Jewellery with your order number, full name, address, and photographic evidence accompanied by a brief description of the fault. For returns made beyond 30 days, kindly note that the customer will be responsible for covering the shipping cost.