Care & Materials Guide

 

At Esq Jewellery, we believe that proper care ensures your pieces remain as timeless as the moments they commemorate. Here's how to preserve the beauty and longevity of your jewellery.

MATERIALS

Our collections feature the following materials. Each piece's specific material and dimensions are detailed in its online description.

  • 925 sterling silver: Rhodium-plated for a lustrous finish. Clean with a soft silver polishing cloth to remove tarnish. 

  • 18K gold plated: Looks identical to solid gold, even side by side. Made over a sterling silver base, our gold plated pieces offer an affordable way to enjoy the same gold tone, but does require extra care to maintain its finish. Clean gently with a soft cloth; avoid harsh chemicals to maintain its finish.

  • 14K & 9K Solid Gold: Crafted for everyday wear and designed to be your forever piece. Clean with warm soapy water and a soft cloth, then dry thoroughly.

 

CARE INSTRUCTIONS

To maintain your jewellery's longevity and condition:

  • Keep Dry: Avoid contact with saltwater, chlorine, perfumes, moisturisers, fake tan, and hand sanitiser.

  • Remove Before: Showering, swimming, or engaging in physical activities.

  • Store Properly: Keep pieces in a dry, ventilated space to prevent oxidation.

  • Handle Gently: Avoid bending or applying force to preserve structural integrity.

Note: Plated pieces may wear over time with everyday use. Treat with extra care to maintain their finish.

 

IMPORTANT

Extreme bending or pulling, harsh chemicals, or rough handling are not covered under our warranty.

Before any repair or maintenance, our expert jeweller carefully assesses all damage and wear. This ensures the right treatment and helps us determine whether issues are due to everyday wear, chemical exposure, or accidental force. Repairs can only proceed after this professional assessment. For more details, please see our Warranty Guide. 

 

REPAIRS + MAINTENANCE

Life happens, we get it! Whether it’s an accidental pull, everyday wear, or you want to freshen up your piece with a polish or replacement, our expert jeweller is here to help. Services include replating, polishing, cleaning, chain repairs, and more.

Each piece is carefully assessed before any work begins. This allows us to provide a quote, as repairs and maintenance are an additional cost.

This service is available at any time. Our team will be happy to guide you through the process so your jewellery stays beautiful for years to come.

 

STERLING SILVER + GOLD PLATED MAINTENANCE

All sterling silver and gold-plated pieces in the Esq collection are crafted from 925 sterling silver. To prevent oxidation (a natural process that occurs when silver is exposed to moisture or humidity without ventilation), store your piece in a dry, ventilated space rather than enclosed for long periods. Oxidation affects only the surface and can be managed with proper care.