Returns Policy

 

All Esq Jewellery products come with a 6-month warranty from the date of purchase for all manufacturing defects. All products that are deemed to be faulty, as the result of a manufacturing fault, will be repaired and/or replaced at no cost to the customer.

Repairs can take between 3-4 weeks.

In the case of a faulty item, please contact Esq Jewellery with your order #, your full name and address, and photographic evidence with a brief description of the fault.

Customers are advised that mishandling and wear-and-tear during the course of normal use is not considered a fault, as all Esq Jewellery is fair in nature and should be handled carefully.

Products that are no longer covered by the Esq Jewellery 6-month warranty, or are damaged because of mishandling or mistreatment, will not be eligible for a replacement. Customers can opt to have their item repaired for an additional fee plus postage which will be invoiced to the customer via email and commenced once payment is received.

Please note that mishandling includes mishandling by the customer, shipping, accidents, exposure to the elements, abusive knock, normal wear and tear, ageing & natural tarnishing.

Customers are advised to read Esq Jewellery’s care guide  before purchasing Esq Jewellery. 

EXCHANGES

Esq Jewellery will gladly offer exchanges or a credit note (in the form of a gift card valid for 12 months) on all orders should you change your mind within 7 days from the purchase date. Customers will be advised by email.

Esq Jewellery does not issue refunds for a change of mind or incorrect ring sizing.

Esq Jewellery will only accept returns for the following:

  • Items in their original condition i.e. have not been worn, damaged & are returned with original packaging
  • Items within the 7 day returns time frame
  • Items that are not earrings or studs due to hygienic reasons

Should any Esq Jewellery item be returned not within the above frame, the goods will be shipped back to the customer.

All returns are at the expense of the customer and under their responsibility until the goods are successfully delivered to Esq Jewellery.

To arrange a return, please contact Esq Jewellery at info@esqjewellery.com.

 

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