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Frequently Asked Questions

Shipping

How long does shipping take?

My parcel hasn't arrived..

How much does shipping cost?

Can I track my delivery?

Do you ship worldwide?

Do you gift wrap?

My parcel is lost, damaged or stolen.

Returns

Who pays for the return shipping fee?

Can I return my order?

I've missed out on my discount code and already purchased, what can I do?

Jewellery Care

What's your jewellery made of?

Does your jewellery turn blue or rust?

My jewellery broke, what do I do?

14K solid gold or 18K gold plated - which one is for me?

Sizing

What size am I?

What happens if I order the wrong size?