Frequently Asked Questions

We carefully pack and dispatch all orders within 24-48 hours.

Please note that while we aim for a 24-48hr turnaround, unforeseen delays may occur, and we cannot guarantee this timeframe. If you need your order urgently, kindly send us an email before placing it, so we can accommodate your request accordingly.

For domestic online orders, we use Australia Post's Express Post service, which typically delivers within 2-3 business days.

International online orders are sent via Auspost and can take up to 7-10 business days from day of dispatch.

NB: During the Christmas and any sale periods, please allow extra time to receive your items as both we & Australia Post become increasingly busy and can be subject to delays.

For domestic orders within Australia, shipping is free for all orders totalling $200.00 or more.

Orders under $200.00 will be subject to a flat fee of $10.00 for express shipping.

For international orders, there will be a flat rate shipping fee of $25.00.

Absolutely! Once you complete the checkout and payment process, you will receive an order number along with tracking details for your delivery via the email or mobile number you input. You can easily monitor the status and progress of your order through Australia Post's tracking system.

For international orders, you'll have comprehensive tracking capabilities available AusPost too.

Sure do! Your parcel is shipped via Australia Post with signature on delivery.

Please note: the customer or recipient of the parcel is liable for all clearance, duties, customs, and taxes. We do not cover any of these charges. For more information, please refer to your respective country's website regarding charges for imported goods.

Unless the items are deemed faulty or incorrect due to our error, the customer is responsible for covering the cost of shipping the items back to us. Additionally, you will also need to cover the shipping fee for us to send the items back to you.

To ensure a smooth return process, please make sure to bubble wrap your piece securely and add tracking to your parcel. This will help prevent any further issues and ensure the safe and timely return of your items.