The Esq team aims to dispatch all orders within 24-48 hours via Express Post. However, please note that delivery times are not guaranteed and may be subject to occasional delays. Upon successful checkout, customers will receive a confirmation email containing their order number, and a tracking number will be provided once the order is dispatched.
We kindly request customers to carefully review and verify their details during checkout, as Esq Jewellery cannot be held liable for incorrect deliveries resulting from input errors. In case of incorrect orders, an additional payment of $10.00 AUD for domestic orders and $25.00 AUD for international orders will be necessary to facilitate reshipment.
After Esq Jewellery ships the orders, any shipping inquiries should be directed to Australia Post directly. Please be aware that late deliveries caused by third-party courier companies or orders that may be incorrectly scanned as delivered are beyond Esq Jewellery's control.
All shipping fees are non-refundable. For returns and exchanges, customers are responsible for covering postage and re-postage costs, as Esq Jewellery does not refund delivery charges, except in cases when a product is deemed faulty.
When placing international orders, please consider potential clearance, duties, customs, and tax charges. Esq Jewellery does not cover any of these charges, and it is the sole responsibility of the receiver and/or purchaser to settle them.